Privacy Policy
Last updated: 25 July 2025
1. Introduction
This policy explains how TVO Pte Ltd collects, uses, and protects personal data in accordance with Singapore's Personal Data Protection Act (PDPA).
2. What We Collect
We may collect your name, contact details, vehicle information, and warranty registration details when you interact with our website or services.
3. How We Use Your Data
Personal data is used to process warranty registrations, respond to enquiries, and improve our products and services.
4. Disclosure to Third Parties
We may share data with authorized retail and service partners solely for the purpose of fulfilling warranty and support obligations.
5. Security
We apply industry-standard safeguards, including SSL encryption and secure servers, to protect your personal data.
6. Cookies
Our website may use cookies to improve browsing experience. You can manage cookie preferences through your browser settings.
7. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us directly, in accordance with your rights under the PDPA.
8. Data Retention
Personal data is retained for up to 7 years, or as required to fulfil warranty and legal obligations. Warranty documents (car photo and proof of purchase) are stored securely and privately — they are never publicly accessible — and are retained for the duration of the active warranty period (24 months from date of purchase) plus 90 days, after which they are permanently deleted.
9. Policy Updates
This policy may be updated periodically. Continued use of our website indicates acceptance of the current version.
10. Contact Us
For questions about this policy or your personal data, please get in touch with us.